Frequently Asked Questions
Expert support for your creative journey.
What is your return policy for high-end camera equipment?
We offer a 14-day return policy on most new items, provided they are in original condition with all packaging and a shutter count under 100. Restocking fees may apply to certain professional cinema gear.
Do you offer free shipping on professional gear?
Yes, we provide free standard shipping on most orders over $99 within the contiguous United States. Expedited shipping options are available at checkout for time-sensitive shoots.
Are the products sold on PROCAM covered by manufacturer warranties?
Absolutely. As an authorized dealer for brands like Canon, Sony, Nikon, and Panasonic, all new equipment includes a full manufacturer's warranty.
Do you offer financing for expensive equipment packages?
We provide several flexible financing options, including monthly payment plans via Affirm and PayPal Credit, allowing you to invest in your craft immediately.
Can I trade in my old gear for a credit toward a new purchase?
Yes, we have a robust trade-in program. Submit your gear details online for a quote, and once inspected, we will apply the value as a credit toward your next upgrade.
How can I track my order once it has shipped?
Once your order is processed, you will receive an email with a tracking number from UPS or FedEx, allowing you to monitor your delivery in real-time.